Mark Croy scoops Care Worker of the Year at the Scottish Care Awards

On Friday 19th of May, Scottish Care held their annual Care at home & housing support awards at Radisson Blu in Glasgow. The awards ceremony was hosted by Pop Idol winner, Michelle McManus and Scottish Care CEO, Dr Donald Macaskill.

The evening comprised of 11 awards where Bluebird Care Ayrshire, Edinburgh and Glasgow South was shortlisted for Provider of the Year and our Bluebird Care Edinburgh Care Assistant was shortlisted for Care Worker of the Year.

Congratulations to all the finalists and winners, it was a great evening celebrating a bunch of amazing people who are all doing their bit to support the people in our community. If you’d like to read more, click on the below link:

https://scottishcare.org/care-at-home-housing-support-awards-2023-winners/(link is external)

When the award categories were published months ago, the Senior Leadership Team sat and discussed what awards they’d like to enter and who they would like to nominate.

Care Worker of the Year seemed like an obvious choice. We regularly receive ‘Excellent’ rating by the Care Inspectorate and that wouldn’t be possible without our amazing team who go out day in day out to deliver person centred high-quality home care. Whilst we had a few people who we knew had really gone over and above recently, we decided to let our team make the final vote.

It was amazing to see so many people put Mark Croy forward stating that he embodies the Bluebird Care values. Not only does he genuinely care for our customers but also the team around him.

He is passionate about delivering the very best care and always looking for ways to make his customers smile. But it doesn’t stop there, he also supports his peers. He constantly has a positive can-do attitude and brings smiles and laughter to many.

One example that really stood out to his peers and the very reason they wanted to nominate Mark was the support that he offered to his fellow Care Assistant, Val.

Mark and Val had just finished delivering care to a customer and whilst on their way to their next cal, Val crashed her car resulting in damage that needed repairing.

Unfortunately, as Val was expecting this situation to happen, she didn’t have the funds available to make the repairs and wanted to continue working to help our customers. Due to this, Val continued to drive her damaged car for weeks with no repair in sight.

Mark found out about Val’s situation and wanted to try and help his peer. In the background, he organised a sponsored walk starting at Musselburgh’s Brunton Theatre and going all the way to the top of Arthur’s Seat and back to Musselburgh. This is no easy walk especially as Arthurs’s Seat is 252 metres high. It took Mark just over 5 hours of his own personal time to complete and he managed to raise £365.

Whilst £365 is a fantastic contribution towards Val’s repairs, it still wasn’t quite enough. He didn’t let it stop him, he reached out to the Directors of Bluebird Care Edinburgh, Jane, and John Perry to make them aware of the situation and see if they were able to help in any way.

As Mark had gone over and above for a member of the Bluebird Care family, the pair decided to match his contribution resulting in £730 to p

ut towards Val’s car repairs.

Val was then invited into the office to receive her cheque, Val said, “I am overwhelmed with what Mark has done for me and thank you Jane an

 

d John for contributing.  I’m amazed by all who sponsored Mark”.

Mark said, “I wanted to complete the sponsored walk so that I could give back to Val. As a Bluebird Care, Care Assistant she is a true gem who gives her all every day”.

Mark’s dedication to the team and passion for helping others has also resulted in Mark receiving assistance from our team as his own car broke and he was provided with the Bluebird Care company car.

Bluebird Care’s Franchise Support Centre is a Finalist in Two Categories at the Home Care Awards 2020

Home Care Awards 2020

 

Bluebird Care’s Franchise Support Centre has been shortlisted in two categories as part of the prestigious Home Care Awards 2020: Innovative Technology Expertise and Team Support Expertise.

The Home Care Awards are the benchmark for business and service excellence in the UK home care sector. They praise care providers that are making a difference by looking to raise industry standards. The awards lunch and ceremony will be held at the National Convention Centre in Birmingham on Tuesday 17 March.

Bluebird Care has been selected as a finalist in the Innovation Technology Expertise category for their pioneering approach utilising digital and artificial technology to transform social care. In 2019, Bluebird Care launched a Health and Wellbeing Checks Service that involves specially trained care champions generating vital check scores for customers using a carefully designed toolkit. The customer’s progress is then recorded in a matrix that is helping to bridge the gap between health and social care, providing a personalised and consistent care service to all customers, as well as striving to alleviate some of the burden on the NHS.

Last year, Bluebird Care also launched their Staff Guide App that is dubbed a “toolbox” for their staff, and can be accessed via any mobile device. The app, developed by Bluebird Care’s Quality and Compliance Team, allows staff to instantly access information, videos and advice, ensuring that on-hand training and guidance is available throughout the Bluebird Care network.

Bluebird Care has also been shortlisted within the Team Support Expertise category, which reflects the impressive total of 300 years of industry experience that Bluebird Care’s Franchise Support Centre staff members have collectively acquired. This includes accredited qualifications, experience working for the Care Quality Commission and franchising expertise. To ensure this expertise is replicated throughout Bluebird Care’s network, they launched their own Training Academy, which consists of several CPD accredited courses aimed at giving Bluebird Care team members the opportunity to further develop their skills in customer care, customer service, finance and first aid.

Yvonne Hignell, Managing Director of Bluebird Care, said:

“Bluebird Care are immensely proud of this great achievement. Being shortlisted in two categories pays tribute to our innovative approach and forward thinking ideas, which really help to improve the lives of our customers, as well as benefit our team members.

“We at the Bluebird Care Franchise Support Centre will continue to use our expertise and experience to develop pioneering social care initiatives. In fact, we are excited to launch a new product this year which will see a tablet function act as an automated carer when Bluebird Care staff are not there. Watch this space.”

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